Sometimes we need to use standard followups for example to say "Dear user, we will check internally and come bakc to you soon"
I agree. I'm an IT and I would like to have templates for followup answers (i.e. : I used to create accounts for users so it would be a useful functionality).
It would be nice to have followups templates (as it has been done for tasks ).
Do you have any news on this very useful evolution?thank you
Development started here : https://github.com/glpi-project/glpi/pull/5725
Will be part of GLPI 9.5.0
Customer support service by UserEcho