+1
"Answer" in predefined fields in ticket templates doesn't exist
Hello,
I would like you to add the option to set a template "answer" in the predefined fields, as this option does not currently exist. What I want is that when you click the "Answer" button in the tickets, a preselected template with the response for the ticket automatically appears.
Tickets template > Predefined Field > Answer not exist
There is a similar option now, but you have to select the answer template manually. It would be great, if glpi could do it automatically base on a predefined field.
Customer support service by UserEcho
I'd love to see this feature too.
I'd like to apply an answer template automatically to certain tickets.