+1

"Answer" in predefined fields in ticket templates doesn't exist

Urtzi il y a 1 mois mis à jour par iPaulis il y a 1 mois 1

Hello,

I would like you to add the option to set a template "answer" in the predefined fields, as this option does not currently exist. What I want is that when you click the "Answer" button in the tickets, a preselected template with the response for the ticket automatically appears.

Tickets template > Predefined Field > Answer not exist

Image 496

There is a similar option now, but you have to select the answer template manually. It would be great, if glpi could do it automatically base on a predefined field.

Image 500

+1

I'd love to see this feature too.

I'd like to apply an answer template automatically to certain tickets.