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Ticket resolution by technician statistics

altadeos 3 недели назад 0

Hello,

Some of my clients want to benchmark team members and do count of resolution by technician statistics.

They want to have the number of tickets resolved by the technicians for a specific period.


Could you please add the ability to add a column name "Resolved by technician" filed with the name of the technician who add the solution on tickets view and statistics in the default reports ?


Regards,

Сервис поддержки клиентов работает на платформе UserEcho