Ticket categories 'Visible in the Standard interface' option

tyrone wyatt 8 years ago updated 8 years ago 0

I require the Ticket categories option 'Visible in the Standard interface' Yes/No.

We would like to hide Ticket categories used only by simplified interface when using Standard interface.

Currently there is only an option in Ticket categories for 'Visible in the simplified interface' Yes/No.

For our self-service users we only list two Ticket categories, Software Support and Technical Support. When a ticket is created using these Ticket categories the ticket is assigned to a group of the same name. The technician assigned to the ticket updates the tickets Ticket category to an appropriate Ticket category based on Services not groups.