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Идеи
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Hierarchical responsible & automatic watcher
Hello,
What do you think about the idea to add the hierarchical responsible (a glpi user) for users and automatically add it as watcher when creating ticket ?
Сервис поддержки клиентов работает на платформе UserEcho
For me it should be managed by groups or by entities where managers are missing.
You have already the possibility to do that with groups. A Supervisor can be declared in a group and you can make a rule that put the supervisor as Watcher.