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+1

Mandatory authorisation for tickets

Manfred Scheunemann 8 years ago • updated by Tomolimo 8 years ago • 2

At user-Level I want to be able to name a user or group that has to authorise a ticket bevor it will be processes by the support-team. The user creating the ticket has to wait until the ticket is authorised.

tyrone wyatt 8 years ago

GLPI doesn't really enforce workflow. Perhaps contact the developers of the GLPI behaviors plugin and inform them of your idea. https://forge.glpi-project.org/projects/behaviors.

Tomolimo 8 years ago

May be ProcessMaker plugin?

Customer support service by UserEcho