Mandatory authorisation for tickets
Manfred Scheunemann hace 7 años • actualizado por Tomolimo hace 7 años • 2
At user-Level I want to be able to name a user or group that has to authorise a ticket bevor it will be processes by the support-team. The user creating the ticket has to wait until the ticket is authorised.
Servicio de atención al cliente por UserEcho
GLPI doesn't really enforce workflow. Perhaps contact the developers of the GLPI behaviors plugin and inform them of your idea. https://forge.glpi-project.org/projects/behaviors.
May be ProcessMaker plugin?