Is it possible to add a filed called "Sub-Category" under "Category" tab
SJP 7 years ago • updated by Olivier Moron 7 years ago • 1
as it'll help us to categories all incidents more accurately.
Sub-Category: CPU, Memory, Storage etc
Sub-Category: HTTPD Service, FTP Service, Tomcat Service etc
Customer support service by UserEcho
You don't need another field, just use the standard mechanism of sub-categories:
Ticket categories can be used with any levels you need:
Infra > CPU
Infra > Memory
Infra > Storage
This is the way we are using Ticket categories.