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Is it possible to add a filed called "Sub-Category" under "Category" tab

SJP 8 лет назад • обновлен Olivier Moron 8 лет назад • 1

as it'll help us to categories all incidents more accurately.


Category:- Infra

Sub-Category: CPU, Memory, Storage etc

Category:- Application

Sub-Category: HTTPD Service, FTP Service, Tomcat Service etc


Olivier Moron 8 лет назад

Hello

You don't need another field, just use the standard mechanism of sub-categories:

Ticket categories can be used with any levels you need:

Infra > CPU

Infra > Memory

Infra > Storage

...

This is the way we are using Ticket categories.



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