Is it possible to add a filed called "Sub-Category" under "Category" tab

SJP 8 лет назад обновлен Olivier Moron 8 лет назад 1

as it'll help us to categories all incidents more accurately.

Category:- Infra

Sub-Category: CPU, Memory, Storage etc

Category:- Application

Sub-Category: HTTPD Service, FTP Service, Tomcat Service etc


You don't need another field, just use the standard mechanism of sub-categories:

Ticket categories can be used with any levels you need:

Infra > CPU

Infra > Memory

Infra > Storage


This is the way we are using Ticket categories.

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