When you create a ticket, i want to hide "SLT option" and "Temps de prise en charge", etc...
But after, when i read the ticket, i can't see this information...
I affected this option by SLA and rules directly :
- VIP SLA for VIP user tickets
- Standard SLA for all other ticket and user
It works fine, but i want to hide this option at the creation, but not after for the followed
Customer support service by UserEcho