+2
    
    
    Hide field at ticket creation but view this filed after in read only
When you create a ticket, i want to hide "SLT option" and "Temps de prise en charge", etc...
But after, when i read the ticket, i can't see this information...
I affected this option by SLA and rules directly :
- VIP SLA for VIP user tickets
 - Standard SLA for all other ticket and user
 
It works fine, but i want to hide this option at the creation, but not after for the followed
Сервис поддержки клиентов работает на платформе UserEcho