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+3
COMPLETADO

Differ user/group as "Requester", "Watcher" or "Assigned to" in ticket's history.

Felipe Cunha hace 9 años • actualizado por glpi hace 7 años • 3
Add tags or another way to differ in glpi_logs table when a user/group assigned as "Requester", "Watcher" or "Assigned to".
Today, all the 3 types are written as the same, making it difficult the understanding of the ticket's history after various assignments and unassign.
+1
Edmilson Santana hace 9 años

I'd sugest either to break down the glpi_ticket_user table into glpi_ticket_requester, glpi_ticket_watcher and glpi_ticket_assignee. Data processing would be faster when generating statistics.

+1
Nelly Mahu-Lasson hace 7 años

This was done since 9.1.4 (https://github.com/glpi-project/glpi/issues/2233)

COMPLETADO
glpi hace 7 años

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