mailgate : rule for assign requester entity

yves tesniere 6 years ago updated by yllen 6 years ago 1

when creating ticket by web interface, ticket is created in the requester entity( it makes sense if only one entity)

there is no rule to assign entity for mailgate : ie :

criteria : collector is my collector

action : assign requester default entity ( or assign requester 'first' entity)

It's already possible: You must create a rule based on the user's profile