+2
mailgate : rule for assign requester entity
when creating ticket by web interface, ticket is created in the requester entity( it makes sense if only one entity)
there is no rule to assign entity for mailgate : ie :
criteria : collector is my collector
action : assign requester default entity ( or assign requester 'first' entity)
Servicio de atención al cliente por UserEcho
It's already possible: You must create a rule based on the user's profile