notification per entity

Sebastien 6 years ago 0

Hello everyone

I did not see that request.

How is working the mail notification when using same recipients on differents entities ?

I.E. : if I use 2 entities named root and root2.

Recipients in Ticket Notification template are Admin and technician

Users sends mail to helpdesk and if no rule is set, so what's about the notification ? The technician will receive twice mail notification saying "New Ticket" ?

So my request would be if we could set Notification template (i.e. : for New ticket) per entity ?