mass actors remove option

Sebastien 6 years ago updated by snowman386 1 year ago 2


In the list of all tickets not solved, we're able to mass add an actor but we're unable to mass remove an actor

i.e. : you have 10 tickets with actor named A and you want to transfer them to B. You can't mass remove A but you can mass add B.

So it would be easier to mass remove A in one action and then mass add a new one

It also would be nice if you can update/replace an actor, see https://github.com/glpi-project/glpi/issues/4500

Would definitely like to see this. We have a bunch of tickets that got assigned incorrectly via sla rules. It is a lot of manual effort to change all of there