Ticket assignment rule option to check calender

Armin 7 years ago updated by Abel Guzmán Sánchez 6 years ago 1

We would need a function to assign tickets different, depending on the time.


From 7 am until 4:30 pm first level group is assigned but the remaining time the second level should get the tickets direct.


HI Guys,

I also need this feature. From the forum:

"I want to create rules to once the ticket is received at a specific time let say over night it be assigned to a different group or user. Also the same for over the weekends use different user, etc. I have seen around the rules, but can not find any time rule that works for me.

Does GLPI supports this? if not I would be interested about helping developing such a thing. Any work planned or any help with be welcomed."

GLPI forum topic.