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Идеи
+7
Ticket assignment rule option to check calender
We would need a function to assign tickets different, depending on the time.
Example:
From 7 am until 4:30 pm first level group is assigned but the remaining time the second level should get the tickets direct.
Сервис поддержки клиентов работает на платформе UserEcho
HI Guys,
I also need this feature. From the forum:
"I want to create rules to once the ticket is received at a specific time let say over night it be assigned to a different group or user. Also the same for over the weekends use different user, etc. I have seen around the rules, but can not find any time rule that works for me.
Does GLPI supports this? if not I would be interested about helping developing such a thing. Any work planned or any help with be welcomed."
GLPI forum topic.