+4
Knowledge base - validation workflow for articles submission
It would be nice to have a finer management of the rights in the Knowledge base in order to implement a simple validation workflow. If the rights of writing and publishing could be taken apart, we could have one "writer" profil who would submit (and have his articles not published) and a "publisher" profile who would review all the articles and publish after approval.
Customer support service by UserEcho
And also an alert by mail when an article is : add, modifie, delete, etc
"Dest" of the mail will be the article's target.