Knowledge base - link to

MAEuser il y a 8 ans mis à jour par Walid Nouh il y a 8 ans 1

I believe the Knowledge base to improve considerabely if when applying a solution to a ticket, just the link to the article was saved instead of the whole content of the article.

It would allow statistics to be very relevant in order to check how many times a solution was applied to the same kind of incident for instance.

As well, it would reduce the database space needed : if I have 50 ticket solved by the same article, I have 51 times the same text, images etc. in my database. A link would be way lighter !