+6

Business rules: add validation state in criterias

MAEuser 8 лет назад 0

It would be nice to have added the criteria "validation state" in the ticket business rules.

This way, when a validation is needed, I could set a rule freezing the SLA until the ticket goes back to the treating service.


thnks

Сервис поддержки клиентов работает на платформе UserEcho