- General
-
Идеи
+3
Maximize and minimize categories
Hi,It'd be great to be able to minimize and maximize categories when creating a ticket. In the case, we use a lot of categories and we don't want to expand all by default.
Сервис поддержки клиентов работает на платформе UserEcho
Hello
you can type the name of the category to avoid to list all categories
Hi,
I agree you can type the name of the app you want but if you want to organize your categories list with details
App1
------- Printing
------- Update
------- Wrong value
------- Others
App2
-------- blabla
-------- blabla
PC
-------- screen
-------- blabla
It would be much better to get a first list for (App1, App2 and PC) and then you select the right sub-cat in a second list.
The typing/finding value is good for the technician who knows perfectly how the categories are written but for detailed cat/sub-cat this is painless to find the right cat for the end-user.