Availability of changing the entity of an ticket
Ricardo Alexander Perez Ricard 6 years ago • updated by Tomolimo 6 years ago • 1
If a user moves between different entities, he or she has permissions in those entities, if he or she sends an incident or request from an entity where he or she is not physically present at the time, the technician, supervisor or administrator does not have the option to Change the entity to which that incident or request belongs.
Customer support service by UserEcho
It's currently possible to transfer the ticket to another entity via massive actions, but it's not very easy.