Availability of changing the entity of an ticket

Ricardo Alexander Perez Ricard 7 years ago updated by Denn 1 year ago 2

If a user moves between different entities, he or she has permissions in those entities, if he or she sends an incident or request from an entity where he or she is not physically present at the time, the technician, supervisor or administrator does not have the option to Change the entity to which that incident or request belongs.


It's currently possible to transfer the ticket to another entity via massive actions, but it's not very easy.




It is really needed. A user can move from entity to entity, but and requester may be changed - requester can be from other entity. So for long time we change it directly in database