Link technician to task when using "Total duration" fields when creating a new ticket
Surfreg [FR] 6 years ago • updated by Armin 6 years ago • 1
When a tech create a new ticket and use the "Total Duration"(Durée Totale) fields, GLPI created directly a task with the right duration but it create a task with no technician so we can't see the task in planning. It will very usefull if the task will be created with the technician who have created the ticket.
Customer support service by UserEcho
My vote for you, but is the creator always the technician ?