Allow change Ticket status from Follow up form
Loic FONTAINE 5 years ago • updated by Tomolimo 5 years ago • 2
Allow to change Ticket status from processing to pending when giving a follow up (for example you can add a checkbox near the follow up form)
Customer support service by UserEcho
Like in tasks ? Yes, i miss this too. It would be nice for "Give me feedback or i have to close the case" save & change status to pending in one click.
I think it is already in work or planned.
As far as I understand the need, it is already available, see: