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Идеи
+3
Allow change Ticket status from Follow up form
Allow to change Ticket status from processing to pending when giving a follow up (for example you can add a checkbox near the follow up form)
Сервис поддержки клиентов работает на платформе UserEcho
Like in tasks ? Yes, i miss this too. It would be nice for "Give me feedback or i have to close the case" save & change status to pending in one click.
I think it is already in work or planned.
https://github.com/glpi-project/glpi/issues/2554
http://forum.glpi-project.org/viewtopic.php?id=126318
Hello,
As far as I understand the need, it is already available, see:
regards,
Tomolimo