Hi GLPi Developer.
Can you add a new features on GLPi under Rules -> Business Rules for Ticket.
Please add new option (Validation Status if it is Refused or Granted. and also the Validation Percentage if it is 0% 50% or 100%) under Criterias so we add a new Workflow to seek for approval of the group managers before it proceed the ticket to ITService Delivery. I think this features will help all the GLPi user to enchance their Ticketing System.
Thank you and God Bless.
Customer support service by UserEcho