We use Apache Guacamole Remote Desktop to solve most of the tickets remotely, consider possible to perform an integration of GLPI with Guacamole Remote Desktop.
Glpi could integrate the Apache Guacamole Remote Desktop Web API to visualize the equipment, and insert a button in the standard interface in the details of the ticket to request the remote connection, which will open the browser to view the remote computer.
In the administration page of glpi, we could insert the user / password and the necessary data for the management of Apache Guacamole Remote Desktop.
Apache Guacamole is a clientless remote desktop gateway. It supports standard protocols like VNC, RDP, and SSH.
We call it clientless because no plugins or client software are required.
Thanks to HTML5, once Guacamole is installed on a server, all you need to access your desktops is a web browser.
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