Good question. Have the same problem.

Even thinking about smartphones. Some are categorized as phones, others as Computer.

Thats possible with the behavior plugin. See also this discussion.

Ah, workaround would be using the reporting ;)

Can be done via Administration->Rules->"Rules for assigning a category to software"

But why this is in 2 different menus?

So, is this behavior a bug or a feature request?

Possible the actual workflow is to manually import all (necessary) groups?

-> so I should put this as a feature request.

How to contact them?

or a configuration issue.

Thats it. Thanks for pointing out the config items.

Not working here. Only sync existing groups but do not create them. Neither in 0.85 nor in 0.9.

Did i miss some settings?

Service Catalog belongs to monitoring plugin.

I would recommend using appliances for your purpose.