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I use the pending feature for this and create a task>information with a description of why the ticket is pending.
Custom pending statuses would be nice but not sure if could be easily implemtented.
Servicio de atención al cliente por UserEcho
I agree. My home screen personal view says "Satisfaction survey (30 on 150)". Most of these surveys are expired. I can't remove them. Once the survey has expired they shouldn't be listed any more.