Yes, notify the user by email before expires your time to response the satisfaction survey will be excelent!
Besides that, after approve the ticket solution, it would be interesting to show for the user a notification (into the system, using a message box, like others notifications existings in the system actually) because he/she would be allowed to answer a survey.
Yes, notify the user by email before expires your time to response the satisfaction survey will be excelent!
Besides that, after approve the ticket solution, it would be interesting to show for the user a notification (into the system, using a message box, like others notifications existings in the system actually) because he/she would be allowed to answer a survey.