I believe a simple dedicated interface for notifications would be better, along with the possibility to add rules for more specific situations. For example an interface to select notifications sent only for followups and tasks and not for changes in ticket tab exc. status. and for rules for example only when status is closed or solved.
Hello all,
I believe a simple dedicated interface for notifications would be better, along with the possibility to add rules for more specific situations. For example an interface to select notifications sent only for followups and tasks and not for changes in ticket tab exc. status. and for rules for example only when status is closed or solved.