Please add for 9.2 the ability to lock the closure/resolution of the ticket, if a ticket is awaiting approval/validation. control of approvals and tasks in tickets at the moment to prohibit close/solve, if the task is not completed, you can only use the plugins Behaviors. And here to forbid to close/resolve the ticket, if the ticket is not authenticated and is not consistent, the system allows. Specialist receives an alert (screenshot), but to close the ticket maybe.
Please add for 9.2 the ability to lock the closure/resolution of the ticket, if a ticket is awaiting approval/validation. control of approvals and tasks in tickets at the moment to prohibit close/solve, if the task is not completed, you can only use the plugins Behaviors. And here to forbid to close/resolve the ticket, if the ticket is not authenticated and is not consistent, the system allows. Specialist receives an alert (screenshot), but to close the ticket maybe.