In order to evaluate the time spent on solving a customer ticket or shares for a customer, it might be interesting to have the opportunity to easily enter time value on tasks or on the ticket. 

Hello,

GLPI (9.4) allows to define one personnal view.

Two problems:

1. We can't control all the columns, some are automatics ("entity" + search filters + sometimes last modification date)
2. We can't define more than one personnal view by list

Do you need this too ?

AKENEO products's views is a good exemple of solution

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Bonjour,

GLPI (9.4) permet de définir une vue personnelle.

Deux problèmes:

1. Nous ne pouvons pas contrôler toutes les colonnes, certaines sont automatiques ("entité" + filtres de recherche utilisés + parfois la date de dernière modification).
   
2. Nous ne pouvons pas définir plus d'une vue personnelle par tableau.

Avez-vous aussi besoin de cette amélioration ?

La gestion des vues de produits dans AKENEO est un bon exemple de solution.

Bonjour,

nous avons du personnels qui selon les chantiers vont avoir besoin d'une carte SIM pour une durée déterminée, 

donc nous voulons pouvoir mettre en réservation les cartes SIM, comme les autres éléments du parc.

Bonne journée à vous.

Update the WYSIWYG editor TinyMCE so that it improves that the knowledge base editor has tools to make content visually appealing.

Hello,

I am using the profile of my users to manage who sends what.

For instance, users in "Support" profile can use tasks and follow-ups, with :

• tasks being private (internal) communication
• follow-ups as public information.

But sometimes, users with "Support" profile need to send follow-ups only to customers but there is no added value internally to the post.

That's why I would have like something like this :

Or anything like "Customer only", as you'd like.

Hi,

it would be nice to be able to assign more than one user to a task. It's mainly a plannig issue, because we need to add the same task for others users planned at the same time to fill correctly the planning for everyone.

How best practices with Kanban. When creating a CARD for an activity, it is common to use "checklists" within the Card. Currently it does not allow it, and this can be bad considering the various activities that can be performed from a unic card. Trello and Wekan Exemple.

Trello

La recherche par défaut des projets n'a pas le même comportement que pour les tickets.

Même si les projets ont un statut clos (avec Etat terminé = oui) ils sont visibles.

Ce comportement se reporte lorsqu'on veut lier un ticket à un projet, dans l'onglet qui va bien du ticket : on voit tous les projets même s'ils sont terminés.

Il faudrait que par défaut les projets avec état terminé = oui ne soient plus visibles dans la recherche. (cf. discussion aujourd'hui sur discord).

It would be nice if FusionInventory could have a feature to send an alert to the administrator when some items (hardware or software) are changed (added or removed) from a computer.

So, basically the system would be a quite simple.

The administrator can choice which class of item would be monitored like:

Memory

Motherboard

PCI cards

Hard Disks, and so on..

or if monitoring will be global like:

monitoring all of the items from the workstations or servers.

The basic function would be an alert via email to the administrator of the inventory. However, it would be pretty good if Fusion could have a section on a dashboard to view recent changes of the items.

I think it will help the majority of admins around the world that need to know what happen in their environment.

We could have 2 screens like this:
1- Monitoring:
The GLPI Asset Monitoring module will control that all changes in devices, assignments, software, hardware and licenses are detected on the organization's workstations and servers. It also maintains a complete and detailed record of each change and alerts for all monitored devices, allowing real vision and control of all configuration changes in the IT infrastructure.
2- Alarm panel:
Any changes or modifications to the IT infrastructure are immediately marked with a flag in the GLPI Assets alarm log and the Alarm Summary Panel. This tool not only provides a clear view of changes in assets, but also automatically generates a unique ticket number that allows you to identify and consult any specific modification or change detected.

Configurations

By using the Monitoring module, you can quickly configure the levels of criticality and escalation of each type of change / modification alert, and choose which groups or individuals to notify, either via email or SMS or WhatsApp or Telegram