hi GlPI team,

i am very glad to write this email to you, i have used GLPI for several years, and also recommend this great tool for other IT friends.

but recently i meet one issue, and hope this feature can be integrated into 9.3 version.

for IT daily work, the accounts management is important, we use many applications, not all application use the AD account or by SSO model authentication. maybe every applicaiton has one  independent account and password. this situation is common in china. so there is one tool to manage those account like manage inventory is great.

currently i use one plugin
named accounts to manage, but i found one question that, i can't display
the status in used items in User pane. since this plugin doesn't use
global status, it has own status. but in used items in User pane, it
call global status to show.  i also use other plugin, for example one
plugin name appliance, it can be showed since it calls global  status
field.

I´ve searched for a way to send solution approval for assitance tickets to a supervisor instead sending it to the requester, and I couldn´t find it.

Does anyone know if there´s any way to do it? any plugin?

Add active component image option, next to the name and status

Como las tareas de Mantenimiento

Ejemplo. Respaldar Informacion, Respaldar PST, Ejecutar Limpieza al Equipo, Formatear Equipo, Instalacion de Software y Sistemas, Configuracion de Sistemas, Instalacion Equipo en sitio, entrega de claves de acceso de sistemas a usuario, entrega de documentacion y contrato de servicio al usuario.

Como pueden notar esto seria un incidente comun, es recurrente pero no sigue un patron de tiempo definido y por supuesto lo mas importante es que tiene un conjunto de tareas que deberan ser completadas para que avance el proceso.

las plantillas actuales no permiten crear tickets con tareas y si es posible hacerlo por otra via favor notificarmelo al correo gracias.

Is it possible to restrict the access of on profile to special asset tabs? (Like only general and os)?

In project list View it 'll be good for managers to see total cost.

Some cost are attibued to project tasks but it's impossible to view totaml project's costs in the main project list

I want change template email Automatic reminders of SLAs and add name escalation level . Curent tempalte only add name SLA.

Thanks

Hello, it would be nice if Team member in Projects could have a role description (dropdown menu) for example , Project manager, Sponsor, board member or others (customizable list).

To add another button in "Processing ticket" tab which would allow for quick software license assignment, might be based on relation of software with category.

In older versions of GLPI deleted assets were marked with red box in Ticket > Ticket tab but now only appears this way on Ticket > Items tab.

Ticket > Items

Ticket > Ticket

Also displaying this same red box on home screen would be useful.