In my ticket notification template for "Ticket assigned", I have the following:
Ticket ###ticket.id## created on ##ticket.creationdate## has been assigned to ##ticket.assigntousers##.
And this works just fine. But it only shows who is assigned to solve particular ticket.

Would it be possible to add a tag like "Ticket assigned by user"?
This is to show all other technicians in email notification who assigned this particular ticket to them.

I know you can check Ticket's history and see there who assigned it, but this would be directly in email notification.

Hello everyone,

when we inventory a computers with the GLPI agent, that automatically ascend the databases discovered. Exept in some cases (issue github on glpi-agent for that). Anyway, we would like to have the possibility to add manually the database instance on the computers. We can add database on "Management" -> "Databases" menu but we can't link this database to computers which does not allow to have the continuity of the links.

I hope that can be used for other organisation and this change can be merged on GLPI source code.

Thank you in advance,

Best Regards

Hello everyone,

I Would like to add a new rule for ticket. In my organization, for tracability, we want the technicien who add an answer of type solution is automatically add at "assigned to" field. That can doing by adding the "autor of solution" field as new criteria, the action can be "assigned the ticket".

I hope that can be used for other organisation and this change can be merged on GLPI source code.

Thank you in advance,

Best Regards

Please allow export to CSV of the "installations" tab of software or add filter function similar to the computer menu to further filter where software is installed.

Is it possible that the ticket ID number appears on the Planning page?

For example, I created this test ticket, it has the ID 9176.

but when I create tasks in this ticket, and these tasks appear in the schedule, the ID number does not appear in the ticket name.

Hi,

Could reservations be included in the general calendar and also have a way to see it in a mail client?

Thanks a lot for this great ticketing system already !

Hello. In GLPI, items with "disabled" status appear normally to be associated with tickets and the like. As far as I can see, there is no option in the system to disable this behavior. Is there any intention to implement a configuration in this sense that allows the administrator to choose whether disabled items can be associated or not?

I have installed GPLI 10.0.0.5 on Windows our server under Windows server 2022.. I have received an email after configuring it. But when I create a ticket I don't received any email.

Somebody can help me please ?

It's not possible now to import Incident. I think it is a good idea to add this function

There is a way to add a task into a ticket/change. If we add the task for technician who is not invited in the ticket/change - he will not be able to see the task.

It would be great if the technician will automatically be CCed into the ticket/change (to watcher list as example)