Add an adapter for RocketChat (https://rocket.chat/).

The adapter can perform the following :

• get info from a specific ticket
• get all the open tickets
• get all tickets from an operator
• get all tickets from an user
• ...

Thanks

When the list of VLANs is large scroll it manually is uncomfortable.

Dear GLPI Staff. Best Regards. Is it possible to integrate Slack natively into the GLPI?

Possible Uses:
- The number of Channels would be made at the Reason of the Categories or Entities
Being

able to make use of the Bots so that they search in each channel would

look for objects related to this such as computers, incidents, devices

people etc.
Be able to use bots that can read the knowledge database and suggest things to us within the channel or recursively
Be able to use BOTS to suggest information such as possible tasks to create, documents and other objects
Be able to use BOTs that support projects, suppliers, contracts and SLAs.
That is to say Enable reading the different options, API and interaction with SLACK as best as possible.

Hello,

The idea is to be able to add filters on notifications.

Example: to send notifications for ticket update only when priority is greater than 'high'.

Thank you

Regards,

Tomolimo

I would be nice to be able to browse a ticket history in a form of snapshots instead of a pure historical list of events.

Today, if we need to have an idea of the state of a ticket in history, we need to dig into the logs ('Historical' tab), and to figure out what has been modified. Tomorrow it would be good to be able to browse ticket history as snapshots of the ticket states.

I mean for example: to be be able to view the ticket on a specific date like open date, solve date, and to be able to view all the field contents that were at these dates.

What do you think about this?

Regards,

Tomolimo

Create status matrix for asset status changes.

For the moment it's possible for ticket changes.

By doing so, we can make sure that some status are not selectable for some tech profiles (for example only one profile can withdraw assets).

Please create a new tab underneath Created Tickets named Tickets.

This new tab may include Requester, Watcher and Technician assigned tickets.

Unfortunately the Created Tickets tab only lists tickets the user was a requester for and fails to list tickets they watched or was technician of.

This is often an issue for me when a manager requests that John Smith is to have something like a new workstation. The manager is made the requester and John Smith is made a watcher to ensure his also informed. In the future when we want to list John's tickets via the users profile, no ticket for his new workstation appears as he didn't request it.

This new Tickets tab would behaviour similar to the Problem and Changes tab which already exists in user profile.

Disable autoclose for the tooltip on users - Add user customization? This may allow to freeze the tooltip when viewing a ticket.

I love the quick link to "associate myself" in the ticket tab. If it could show up in the timeline and become in option in the default items to show in the assistance tab, it would make it easier for technicians to grab tickets.

First thing to propose when a user logon to GLPI : Which entity would you like to open ?