At user-Level I want to be able to name a user or group that has to authorise a ticket bevor it will be processes by the support-team. The user creating the ticket has to wait until the ticket is authorised.

Hello,

To my knowledge I didn't find a plugin (or standard) feature that allow to fully use software categories to create statistics/alerts on it.

For instance it would help us implement a IT software compliance project to detect computers lacking mandatory softwares, and/or hosting known and forbidden ones.

Add the glpi/css/style.css file in the id #footer the following information:

Thus it is:

[CSS]

[/CSS]

With this change the information is best displayed on the screen.

Sorry for my english.

The person you have to do the task should get the reminder e-mail. At the moment the task creator get the e-mail reminder.

More Information about this situation read the post from 24.05.2016 16:18

http://forum.glpi-project.org/viewtopic.php?pid=319566#p319566

Hi,

I need to customize "Associated Items" for 2 plugins because I want to link databases to one of my web application (I have the 2 plugins installed : Databases and WebApplication).

I don't see a functionnality to do that without modifying myself .class.php file.

If you can add a new way more easly to do that without to forget compatibility with update of plugins...

Thanks in advance

Aurélien

It would be good if the ticket satisfaction survey was shown only for the requester (and not by the author of the ticket itself). For example: sometimes the user isn't able to open a ticket and so the technician does it... and in the end the satisfaction survey is sent to the technician instead of being sent to the one who was actually attended.

Visualization / CSV Export of tickets list :

Add preferences to choose the display mode (and export) statistics on the ticket list: by default it is day, hour, minute - not very usable in case of spreadsheet calculation. therefore have the choice between standard and display in minutes:

Exemple : Html::timestampToString($data["takeintoaccount_delay_stat"]) ou Html::formatNumber($data["takeintoaccount_delay_stat"] / 3600, false, 5)

Dear all,

I'm wondering if is possible a field to select the Priority our SLA when you create a category.

I think this options will optimize time to create rules to apply SLA.

When I change child entities for knowledge base articles, I have to manually change the child entities for each document contained in this article. It is possible to make the parameter of inheritance to the documents dependent on the way the knowledge base?

Add a feature to improve asset lifecycle : change the asset status if no inventory after X month or years