I am looking for a solution to send a message (email to the sender) back when the collector does not process the email.

Many technicians ask us if they can receive notifications on a list of their service or area. For example, the deveoper unit has an email lilke "dev.app@xxxx.yyy".

It would be great to be able to assign a specific email to the groups (optional) and that it could be used for notifications.

That is, enter the email as one more data of information group and have the option to mark if you want to be notified via notifications in this email.

Hi,

Is it possible to integrate Bookstack Wiki in GLPI in replacement of the GLPI wiki ?

Thanks !

It could be nice to make it possible to change values from the custom field plugin with business rules for tickets.

Hello, I think it would be a nice feature to have the option to allow watchers to chance ticket status when submiting a follow up via GLPI.

In my company sometime a ticket needs to have a green light of a third party (we've not yet fully implemented the approval module) or add relevant information to a ticket.

The way it works today is that if said user replies via e-mail GLPI will change the status back do processing but if they do via GLPI page, even if they uncheck the pending button, status won't change.

 Must have a Computers dashboard by operating system. 

"Computers by operating system"

W7, w10, w11, ubnt, redh....

Deployment using the P2P option: The agent scans every host in every available network:

[Tue Nov 12 17:38:41 2024][info] running task Deploy
[Tue Nov 12 17:38:41 2024][info] looking for a peer in the network
[Tue Nov 12 17:43:59 2024][error] [http client] internal response: 500 Can't connect to 192.168.56.89:62354 ...
[Tue Nov 12 17:44:00 2024][error] [http client] internal response: 500 Can't connect to 192.168.0.247:62354 ...
[Tue Nov 12 17:44:01 2024][error] [http client] internal response: 500 Can't connect to 192.168.188.178:62354 ...
[Tue Nov 12 17:44:02 2024][error] [http client] internal response: 500 Can't connect to 192.168.191.109:62354 ...

There should be a way to tell the agent to only scan specific networks.

read only field in tickets using template
the template editor selects the fields that should be read only 
should be something like the ability to select hidden fields and mendatory fields 
it can be populated by business rules,

Currently in GPLI all assistance types have a numerical sequential number. 

Example:

Ticket: 1

Change: 1

Problem: 1

Task: 1

The problem here is that different assistance items can have an identical number. Quick differentiation is hard. Most ITSM tools allow for customization of these numbers per ITIL type:

Example:

INC0000001 >> or even better INC-1024-0001 (INC for Incident, mmYY for the date of creation - 0001 sequential numerical number.

PRB000001 or even better PRB10-24-0001

CHG000001 or PRB10-24-0001

INC000001-TSK01 < for task related to the above mentioned incident.

It would be brilliant if this could be implemented in the core product. It doesnt even have to replace the tables primary key. It could simply be an extra field in the table.

Original GitHub issue:

https://github.com/glpi-project/glpi/issues/17909

1. Press "Create a ticket"
2. Go to "items" section
3. Choose an item
4. Notice that if you don't press "add" right below the items, but use the "+Add" button at the bottom of the page, ticket gets created without the asset assigned to the ticket

It would be great if item would be added to ticket without the need to push the "Add" button.