Please check if the feature has not already been requested.
If not, please describe it
extend maximum page size for scrolling and search results
Actual there is a maximum of 200 for the settings "extend maximum page size for scrolling" and "search results".
Maybe it's possible to extend this to something of around 500?
Minimized search criteria in saved search
With the new search criteria restyling, some filter could be quite extended and half screen are occuped from the filter conditions.
It will be great if in saved search will be the option to load that view in minimized or maximized search criteria.
Include Group in charge on Dashboard
Here is the code:
inc/ticket.class.php:
showFormHelpdesk()
Line 3916
echo "";
showCentralList()
Line 5578
echo "";
Line 5866 - 5867
echo "".__('Group in charge of the hardware')."";
echo "".__('Technician in charge of the ticket')."";
showVeryShort()
Line 6408 - 6443
// Categoria ITIL
echo "";
//$job->fields[];
$categ = new ITILCategory();
$categ->getFromDB($job->fields['itilcategories_id']);
echo "" . $categ->fields['name'] . "
";
// Grupo
if (isset($job->groups[CommonITILActor::ASSIGN])
&& count($job->groups[CommonITILActor::ASSIGN])) {
foreach ($job->groups[CommonITILActor::ASSIGN] as $d) {
echo Dropdown::getDropdownName("glpi_groups", $d["groups_id"]);
echo "
";
}
}
echo "";
echo "";
//user
if (isset($job->users[CommonITILActor::ASSIGN])
&& count($job->users[CommonITILActor::ASSIGN])) {
foreach ($job->users[CommonITILActor::ASSIGN] as $d) {
if ($d["users_id"] > 0) {
$userdata = getUserName($d["users_id"], 2);
$name = "".$userdata['name']."";
$name = sprintf(__('%1$s %2$s'), $name,
Html::showToolTip($userdata["comment"],
['link' => $userdata["link"],
'display' => false]));
echo $name;
} else {
echo $d['alternative_email']." ";
}
echo "
";
}
}
echo "";
Comment masquer les machines obsolètes dans les tickets ?
Quand je suis dans GLPI, J'ai des doublons de machines. Je voudrais savoir comment masquer ces machines sans les supprime pour les avoir toujours sous la main.
hide identity of the technician
Here we have an old problem: in our current help-desk, a user can see who has solved an ticket. And as soon as the users have a new problem, they ignore the ticket creation and just make a phone call directly to that technician, because they realize "who is the one that solves problems".
I would like the name of the technician not to appear in the follow-ups and ticket information for self-service users.
Create possibility to link a KB entry with another KB entry
It should be a nice feature to link a KB entry with another KB entry. At the moment this is only possible with a normal link. But if we can link to another KB entry by selecting the entry from a list it should be better.
Thanks,
Jochen
Sign notification mails with S/MIME
Hi,
I am currently implementing GLPI in my company, and my boss asked me if it was possible to sign with S/MIME the notifications sent by GLPI to the customers, to make sure they come from us.
I saw that GLPI was using PHPMailer : https://github.com/PHPMailer/PHPMailer
and I also saw it supported it.
But I can't seen anywhere in GLPI how to add my signature certificate.
Default Solution Template
Hi Guys
I would like to create a solution template of predefined fields so that when the engineers fill out the solution field, it uses once of the solution templates that have been created.
Сервис поддержки клиентов работает на платформе UserEcho