Can we add an ability to change the default view in the Knowledge Base? Some of my articles have so many pictures added as associated elements, and I'd rather just hide that column by default for all Users and just show Subject and Category.

lorsqu'un ticket est lié à un autre (ticket enfant), il est affiché en liste dans l'onglet "ticket".

Dans cette liste, il y a un code couleur qui symbolise l'état du ticket.

Malheureusement, lorsque le ticket enfant est à la corbeille, cela n'apparaît pas sur cet affichage. Pourtant, il me semble que l'information indiquant que ce ticket est à la corbeille, est plus pertinente que l'état de ce ticket dans la corbeille.

Bien cordialement.

Stop running SLA counter on an assigned ticket with SLA in case the technican have a call back to the ticket requester. The ticket status shall be changed to "Pending" by the system.

Right now the ticket status must be manually changed to "Pending" by the technican. Otherwise the SLA will not work as desired. Sometimes the technican forget the change so the SLA is not calculated correctly.

Hi,

It would be nice to be able to set the ticket number at the end of the subject of the notification mail sent for tickets.

For instance, instead of having :

[GLPI #123456] Entity - My problem - Technician in charge

To be able to set :

My problem - Technician in charge - Entity [GLPI #123456]

Hello,

I want you to improve the pager operation on the list screen.

In particular,

-The button is too small.

-The buttons on the next page and the previous page are too far away.

Hi, would it be possible to add something similar to a kudos button on task updates so we can acknowledge other peoples input or praise them for their efforts put into the task update?

The Roadmap (click) is outdated. Can you please provide an update?

Hi,

Right now on the reminder page you cannot see the target of a note, only if you click on it.

This would be way more convenient to view the target or be able to sort by target from the note listing page.

Kind regards,

Hello,

GLPI (9.4) allows to define one personnal view.

Two problems:

1. We can't control all the columns, some are automatics ("entity" + search filters + sometimes last modification date)
2. We can't define more than one personnal view by list

Do you need this too ?

AKENEO products's views is a good exemple of solution

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Bonjour,

GLPI (9.4) permet de définir une vue personnelle.

Deux problèmes:

1. Nous ne pouvons pas contrôler toutes les colonnes, certaines sont automatiques ("entité" + filtres de recherche utilisés + parfois la date de dernière modification).
   
2. Nous ne pouvons pas définir plus d'une vue personnelle par tableau.

Avez-vous aussi besoin de cette amélioration ?

La gestion des vues de produits dans AKENEO est un bon exemple de solution.