ylagva 8 years ago • updated by Ricardo Alexander Perez Ricard 6 years ago • 9
Add a tag "master ticket" when we link many tickets, when the master ticket is closed all sub tickets are closed as well.
You need to select "Duplicate" option when you link ticket to have auto-solve
Customer support service by UserEcho
Yes perhaps this could be an option for problems. I currently set my master ticket to a major priority for a problem with multiple tickets. But having a specific option for the master ticket in a problem would make it easier.
Feature included for GLPI 9.2 by PR https://github.com/glpi-project/glpi/pull/2365
How does this feature work?