- General
-
Идеи
+20
Завершен
master ticket
Add a tag "master ticket" when we link many tickets, when the master ticket is closed all sub tickets are closed as well.
Ответ
+2
Ответ
На рассмотрении
glpi 9 лет назад
You need to select "Duplicate" option when you link ticket to have auto-solve
This is already existing: notion of 'duplicated' tickets: if one is closed, then the others are closed with same solution
Unfortunately I have tested to clone the ticket and solve it but the second ticket has not changed.
+2
Ответ
На рассмотрении
You need to select "Duplicate" option when you link ticket to have auto-solve
Thank you very much. It works perfectly. But, It would be useful to add somewhere "master ticket", maybe on the title.
Yes perhaps this could be an option for problems. I currently set my master ticket to a major priority for a problem with multiple tickets. But having a specific option for the master ticket in a problem would make it easier.
Сервис поддержки клиентов работает на платформе UserEcho
