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master ticket
Add a tag "master ticket" when we link many tickets, when the master ticket is closed all sub tickets are closed as well.
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![](https://cdn.userecho.com/characters/103.png?1)
+2
Respuesta
En revisión
glpi hace 9 años
You need to select "Duplicate" option when you link ticket to have auto-solve
![](/s/cache/cb/53/cb53ab974bde436ce3a182162ae55d03.png)
This is already existing: notion of 'duplicated' tickets: if one is closed, then the others are closed with same solution
![](https://cdn.userecho.com/characters/121.png?1)
Unfortunately I have tested to clone the ticket and solve it but the second ticket has not changed.
![](https://cdn.userecho.com/characters/103.png?1)
+2
Respuesta
En revisión
You need to select "Duplicate" option when you link ticket to have auto-solve
![](https://cdn.userecho.com/characters/121.png?1)
Thank you very much. It works perfectly. But, It would be useful to add somewhere "master ticket", maybe on the title.
![](https://cdn.userecho.com/characters/116.png?1)
Yes perhaps this could be an option for problems. I currently set my master ticket to a major priority for a problem with multiple tickets. But having a specific option for the master ticket in a problem would make it easier.
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