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Changing a ticket from one user to another (diferentes entities)

Rodrigo Morato Rodrigues 9 years ago • updated by glpi 5 years ago • 1
Sometimes a technician opens a ticketo a particular user and the call goes to an entity within the permission of the user, but this call was open to the wrong user (similar names). I would like to have the option to transfer the ticketo the user and corre

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Answer
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glpi 5 years ago

Hi,

Thanks for your suggestion.

This is already possible with the "Add to transfert list" massive action.

Regards,

Answer
Declined
glpi 5 years ago

Hi,

Thanks for your suggestion.

This is already possible with the "Add to transfert list" massive action.

Regards,

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