+20
Declined

Changing a ticket from one user to another (diferentes entities)

Rodrigo Morato Rodrigues 9 years ago updated by glpi 5 years ago 1
Sometimes a technician opens a ticketo a particular user and the call goes to an entity within the permission of the user, but this call was open to the wrong user (similar names). I would like to have the option to transfer the ticketo the user and corre

Answer

Answer
Declined

Hi,

Thanks for your suggestion.

This is already possible with the "Add to transfert list" massive action.

Regards,

Answer
Declined

Hi,

Thanks for your suggestion.

This is already possible with the "Add to transfert list" massive action.

Regards,