1. General
  2. Idées
+20
Écarté

Changing a ticket from one user to another (diferentes entities)

Rodrigo Morato Rodrigues il y a 9 ans • mis à jour par glpi il y a 4 ans • 1
Sometimes a technician opens a ticketo a particular user and the call goes to an entity within the permission of the user, but this call was open to the wrong user (similar names). I would like to have the option to transfer the ticketo the user and corre

Solution

Solution
Écarté
glpi il y a 4 ans

Hi,

Thanks for your suggestion.

This is already possible with the "Add to transfert list" massive action.

Regards,

Solution
Écarté
glpi il y a 4 ans

Hi,

Thanks for your suggestion.

This is already possible with the "Add to transfert list" massive action.

Regards,

Service d'assistance aux clients par UserEcho