+20
Denegado

Changing a ticket from one user to another (diferentes entities)

Rodrigo Morato Rodrigues hace 9 años actualizado por glpi hace 4 años 1
Sometimes a technician opens a ticketo a particular user and the call goes to an entity within the permission of the user, but this call was open to the wrong user (similar names). I would like to have the option to transfer the ticketo the user and corre

Respuesta

Respuesta
Denegado

Hi,

Thanks for your suggestion.

This is already possible with the "Add to transfert list" massive action.

Regards,

Respuesta
Denegado

Hi,

Thanks for your suggestion.

This is already possible with the "Add to transfert list" massive action.

Regards,