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Changing a ticket from one user to another (diferentes entities)

Rodrigo Morato Rodrigues hace 9 años • actualizado por glpi hace 5 años • 1
Sometimes a technician opens a ticketo a particular user and the call goes to an entity within the permission of the user, but this call was open to the wrong user (similar names). I would like to have the option to transfer the ticketo the user and corre

Respuesta

Respuesta
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glpi hace 5 años

Hi,

Thanks for your suggestion.

This is already possible with the "Add to transfert list" massive action.

Regards,

Respuesta
Denegado
glpi hace 5 años

Hi,

Thanks for your suggestion.

This is already possible with the "Add to transfert list" massive action.

Regards,

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