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Do you have a method to alert the help desk assigned technician when a USER updates a ticket? We are having to scroll thru the tickets a couple times an hour just to see if there is any updates. I do get email updates when IT technician updates not user

5 years ago • updated by 5 years ago • 1

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Declined

Hi,

Your message is not related to a suggestion.

You can use the forum for your community support requests: https://forum.glpi-project.org

If you wish to benefit from professional support: consult the GLPI Network offers https://glpi-project.org/en/glpi-network/

Best regards

Answer

Declined

Hi,

Your message is not related to a suggestion.

You can use the forum for your community support requests: https://forum.glpi-project.org

If you wish to benefit from professional support: consult the GLPI Network offers https://glpi-project.org/en/glpi-network/

Best regards